Five-Star Fitness by The Fit Guide

Five-Star Gym Reception Services CourseIndonesia is one of Asia’s largest fitness and wellness markets, but where are the real opportunities?Jack Thomas sits down with Yves Preisser of YP Business Consulting to explore the country’s fitness landscape, key players, emerging trends and what operators need to know about this growing market.----------------------------------------------------------------Thank you to our sponsorsHapana, our preferred gym management software.Ezypay, our preferred subscription and payment solution.Sign up to our newsletterhttps://thefitguide.com/subscribeConnect with The Fit GuideLinkedInInstagramWebsiteGuest LinksYves Preissler on LinkedIn

Five-Star Reception ServicesThe biggest stories in the fitness industry for October.This month, co-founder and host Jack Thomas covers:💰 Anne Mahlum’s remarkable $123K gesture🇹🇭 GymNation announces ambitious Thailand expansion plans🥊 BXR takes its award-winning boxing concept to Abu Dhabi🌏 World Gym expands into Thailand as competition heats up🤝 HYROX partners with ABC Fitness to expand HYROX365 training🔴 Barry’s takes its iconic Red Room on the road with Abercrombie & Fitch🏋️ HFA reveals the world’s largest gym and fitness franchise operators📈 US gym visits rebound in August, but luxury clubs struggle----------------------------------------------------------------Thank you to our sponsorsHapana, our preferred gym management softwareEzypay, our preferred subscription and payment solutionSign up to our newsletterhttps://thefitguide.com/subscribeConnect with The Fit GuideLinkedInInstagramWebsite

👉🏼 Five-Star Gym Reception Services CourseEmpowering your team is essential to delivering a five-star experience. In this episode we’ll tell you what the fitness industry can learn from leading hospitality brands in this area.We explore how to give staff more freedom while maintaining clear standards, with practical examples from handling complaints and waiving fees to creating memorable moments for members.We also discuss how getting empowerment right can improve staff satisfaction, remove friction from the member journey and free up owners and managers to focus on growing their businesses.----------------------------------------------------------------Thank you to our sponsorsHapana, our preferred gym management softwareEzypay, our preferred subscription and payment solutionSign up to our newsletterhttps://thefitguide.com/subscribeConnect with The Fit GuideLinkedInInstagramWebsite

What does the a gym’s perfect member journey look like?In this episode of Five-Star Fitness, we’re joined by retention expert Dr. Paul Bedford to explore how gyms and fitness studios can create exceptional experiences at every stage of the member journey.We cover everything from marketing and first impressions to onboarding, personal training and long-term engagement.Five-Star Gym Reception Services Course----------------------------------------------------------------Thank you to our sponsorsHapana, our preferred gym management softwareEzypay, our preferred subscription and payment solutionSign up to our newsletterhttps://thefitguide.com/subscribeConnect with The Fit GuideLinkedInInstagramWebsiteGuest LinksDr Paul Bedford on LinkedInRetention Guru

Will Guidara talks about how creating memorable “wow” moments can be a powerful part of a five-star experience.However, they mean little if you haven’t mastered the basics first.In this episode, Matt and Jack discuss why gyms need to get the fundamentals right before trying to deliver unreasonable hospitality.From learning members’ names and making eye contact to removing friction from booking and the wider member journey, we look at why making things easy can have a bigger impact than grand gestures.----------------------------------------------------------------Thank you to our sponsorsHapana, our preferred gym management softwareEzypay, our preferred subscription and payment solutionSign up to our newsletterhttps://thefitguide.com/subscribeConnect with The Fit GuideLinkedInInstagramWebsite