The Extraction

Practice growth stalls when the dentist becomes the bottleneck. In this episode, Colin Ambler talks with Dr. Rehan Shahid, CEO and founder of Practice Success Academy, about shifting from clinician and office manager to true dental CEO.Dr. Rehan shares how an entrepreneurial start selling cards and candy led to buying two practices within one month of graduating during COVID and scaling to an $11 million dental group while practicing two and a half clinical days per week. He explains why strong people often matter more than perfect systems, how to hire slowly and fire quickly, and why dentists should delegate low-value work such as payroll. The conversation also covers scorecards, diagnosis, case acceptance, treatment acceptance, and a doctor who grew from about $40,000 to $120,000 per month in three months by correcting underdiagnosis and tracking performance.Learn how to buy back your time, use data, and lead your practice like a CEO.https://www.practicesuccessacademy.org/www.teamcaredental.com

Generating leads is only the first step. The real growth opportunity begins with how fast and effectively your team follows up.Hosts Kyle and Colin Ambler speak with Adam Steere, co-founder of GrowDental.ai, and Jon Bacon, who joined the company with experience in marketing, technology, and oral surgery practice growth. They explain why practices often blame marketing when the breakdown is actually lead conversion. The conversation covers speed to lead, channel performance, call length, appointment attendance, and the shift from the old seven-touch rule to 17 to 20 interactions. Adam and Jon also share how AI phone agents can support inbound and outbound calls, scheduling, referrals, front desk overflow, and long-term lead recovery. Plus, they introduce SETMO, a role-play and coaching tool that uses realistic scenarios, scoring, feedback, and incentives to help dental teams improve before speaking with live patients. The GrowDental.ai integration with TeamCare is live. growdental.aiwww.teamcaredental.com

Too much treatment gets lost between diagnosis, patient understanding, and action. In this episode, Kyle and TeamCare co-founder and CEO Colin talk with Danny Bessonov, co-founder of Avora, about how AI can support dental teams without replacing the human side of care. Danny shares how his work on Whisper Flow led him into dentistry, why he spent months shadowing inside a practice, and what he learned about the hidden cost of documentation. The conversation breaks down Avora’s AI scribe, perio charting support, patient education tools, and digital handoffs. Danny explains how practices save about 1 to 1.5 hours per provider per day, how Avora has grown to nearly 500 practices, and why a hygienist tee-up before the doctor exam can add almost $500 more production per exam. The team also covers AI trust, recording consent, and the upcoming TeamCare and Avora integration.getavora.aiteamcaredental.com

Jordan Blackmon from Tower Leadership joins The Extraction to break down what really builds enterprise value in a dental practice. Too many owners chase more locations, more doctors, and more operatories before the fundamentals are strong. Jordan explains why profitable growth starts with clear processes, accurate KPIs, strong leadership, and the right people in the right roles. He also shares why many practices hit a ceiling when the owner stays trapped as clinician, CEO, marketing director, HR lead, and recruiter. In this episode, Kyle, Colin, and Jordan discuss when to hire an operations leader, why “always be hiring” prevents panic decisions, and how advisors can help owners interpret the numbers behind collections, hygiene, call conversion, and broken appointments. If you want to scale without creating more chaos, this episode gives you a smarter way to think about growth, wealth, and value.www.towerleadership.comwww.teamcaredental.com

Matt Pryor, Senior Practice Growth Analyst at Chrisad, joins TeamCare CEO Colin Ambler and co host Kyle Bergman to unpack the systems behind predictable dental practice growth. Matt shares why advertising alone does not solve growth, and why patient experience, phone skills, hygiene access, wait times, bathrooms, and staffing all shape whether marketing works. He explains the “recipe for success” that helped Noble Dentistry grow from a scratch practice, including same day availability, prime time hygiene, and staff incentives. The episode also covers why practices should stop building schedules around employee preferences and start matching patient demand. Matt shares practical examples, including $300 and $500 incentives that filled difficult schedules, and why practices booking new patients weeks out create their own glass ceiling. TeamCare comes up throughout as the analytics and incentive automation layer built from these growth lessons.https://chrisad.com/www.teamcaredental.com