The Production Playbook with Matt Miale

What separates people who consistently succeed from those who struggle to get results?In Episode 39 of The Production Playbook, Matt Miale welcomes longtime friend, mentor, and real estate leadership coach Brad Knowles for a candid conversation about leadership, discipline, and the habits that create lasting success.Brad helped shape Matt's leadership journey when he joined Keller Williams as a team leader in 2012. Together, they reflect on lessons learned over decades in the industry, including the importance of authenticity, knowing your strengths and limitations, and developing the confidence to admit what you don't know.They also tackle one of the biggest challenges facing real estate professionals: knowing what needs to be done but consistently avoiding the work.IN THIS EPISODE:• Why authenticity and passion are essential qualities of effective leaders• Brad's definition of professionalism: knowing what you know, what you don't know, and the difference• Why the best leaders approach conversations with curiosity instead of pretending to have every answer• How prioritizing your hardest tasks creates greater productivity and freedom• Why there are no shortcuts around the work required for success• Finding a lead generation strategy that fits your strengths and personality• How accountability and consistent action help agents succeed in challenging markets Brad also shares how he structures his schedule, why he prioritizes difficult tasks early, and the philosophy that has helped him work fewer hours while continuing to grow professionally.Whether you're an experienced real estate professional, a new agent, or a leader looking to improve your effectiveness, this conversation is a reminder that success doesn't require knowing everything.It requires being willing to learn, taking ownership, and doing the work.ABOUT BRAD KNOWLESBrad Knowles is an experienced real estate leader, coach, and founder of Knowles Development. With more than two decades in the real estate industry, Brad has helped agents and organizations improve performance through leadership development, accountability, and business coaching.Website:https://knowlesdevelopment.com/Facebook:https://www.facebook.com/KnowlesDevelopmentTHE MIALE TEAMInstagram:https://bit.ly/miale-instagramYouTube:https://bit.ly/miale-youtubeApple Podcasts:https://apple.co/4jJX2gLSpotify:https://bit.ly/miale-spotifypod

What would change if you stopped focusing on everything you could do and started committing to what matters most?In Episode 38 of The Production Playbook, Matt Miale sits down with leadership coach, entrepreneur, and ultramarathoner Peter Mielnik to explore the power of vision, intentionality, and commitment. Peter shares how he went from struggling as a new division president to leading one of the highest-performing divisions in a national homebuilding company—transforming his leadership style and his team's results along the way.But his biggest transformation wasn't just professional. After completing a 100-mile ultramarathon, raising more than $76,000 for children in Nepal, and reaching extraordinary financial success, Peter made the decision to walk away from his corporate career and pursue a life built around what mattered most to him.IN THIS EPISODE:• How Peter transformed a struggling division from 60th to 5th place by changing his leadership approach• Why creating a compelling vision matters more than simply chasing metrics• Learning to trust your team, delegate responsibility, and let others fail• Peter's “Clarify, Choose, Commit” framework for making meaningful changes• Using the “Seven Gardens of Life” to identify priorities and close the gap between intentions and actions• Why you can do anything you want—but you can't do everything you want• A simple daily journaling practice that helps recognize progress, build momentum, and create lasting change Peter also introduces his 100% Committed philosophy and Committed Captains mastermind, designed to help people develop clarity, accountability, and intentional habits.Whether you're leading a business, building a career, or trying to create more balance in your personal life, this conversation offers a practical reminder: success isn't just about what you accomplish. It's about intentionally choosing the life you want to live.

What happens when you stop trying to become someone else's version of a salesperson and start building your business around who you already are?In Episode 07 of our Agent Spotlight series, Matt Miale sits down with Miale Team agent Edward Ford. Before entering real estate, Edward spent decades in ministry, including 13 years as a senior pastor. That experience taught him how to listen, lead with compassion, build community, and help people navigate some of life's most difficult moments. When he entered real estate, however, he had to figure out how those strengths translated into a career in sales.Edward shares how he learned that sales doesn't have to feel “salesy,” how his family's challenges shaped his perspective on love, forgiveness and healthy boundaries, and why relationships have become the foundation of the real estate business he's building today.IN THIS EPISODE:• Turning decades of experience in ministry into strengths in real estate• Why sales can be relational instead of “salesy”• Leading with compassion when people are facing difficult circumstances• Choosing love while still maintaining healthy boundaries• The importance of community and surrounding yourself with the right people• Finding your natural strengths instead of forcing yourself into someone else's model• How Edward is using networking and community-building to grow his real estate businessTHE MIALE TEAMSearch Homes:https://themialeteam.comInstagram:https://bit.ly/miale-instagramYouTube:https://bit.ly/miale-youtubeApple Podcasts:https://apple.co/4jJX2gLSpotify:https://bit.ly/miale-spotifypod

What turns good customer service into an experience people actually remember and talk about? Brad Dick believes it comes down to intentionality, empathy, consistency, and recognizing the small moments that matter most.In Episode 37, Matt Miale sits down with Brad Dick, customer experience expert and founder of Service Obsessions, to explore how businesses can create stronger relationships without simply doing more. Drawing on more than 20 years in medical IT and customer service leadership, Brad shares how companies can identify the emotional moments in a customer's journey, create meaningful “micro moments,” and consistently deliver an experience that generates referrals and loyalty.In this episode:• Why customer service is what you do, but customer experience is how you do it• Creating intentional “micro moments” instead of relying on generic gifts• Why empathy is so important when customers are frustrated or overwhelmed• How to define and consistently deliver the experience you want customers to have• Simple language like “Here’s what happens next” and “I have time and I want to” that can change a customer interactionCONNECT WITH BRAD DICKWebsite:https://serviceobsessions.com/THE MIALE TEAMSearch Homes:https://themialeteam.comInstagram:https://bit.ly/miale-instagramYouTube:https://bit.ly/miale-youtubeApple Podcasts:https://apple.co/4jJX2gLSpotify:https://bit.ly/miale-spotifypod

What separates people who keep growing from those who get stuck? Ryan Hawk believes it comes down to embracing friction, staying curious, seeking feedback, and consistently taking action—even when it’s uncomfortable.In Episode 36, Matt Miale sits down with Ryan Hawk, host of The Learning Leader Show and author of The Price of Becoming. Ryan shares lessons from his journey as a college quarterback, sales professional, podcast host, author, speaker, and leadership advisor—including losing his starting quarterback job, making 60 cold calls a day, and learning from hundreds of high-performing leaders. His message: the difficult moments aren’t always setbacks. Sometimes they’re your advantage.In this episode:• Why Ryan believes we should run toward friction instead of avoiding it• The “Advantage Us” mindset for turning adversity into opportunity• Why great leaders are truth tellers and seek constant feedback• What Ryan has learned from studying people with sustained excellence• Three end-of-day questions that can compound into meaningful growthCONNECT WITH RYAN HAWKWebsite:https://learningleader.com/Instagram:https://www.instagram.com/ryanhawk12/THE MIALE TEAMSearch Homes:https://themialeteam.comInstagram:https://bit.ly/miale-instagramYouTube:https://bit.ly/miale-youtubeApple Podcasts:https://apple.co/4jJX2gLSpotify:https://bit.ly/miale-spotifypod