The Purposeful Banker

Most bank and credit union RFPs read like checklists, and checklists produce generic, unusable answers. Phil Marion, who leads Q2's proposal team and reviews about 10,000 RFP questions a month, explains why that approach fails financial institutions, and how to write an RFP that surfaces real, differentiated answers. On this episode of The Purposeful Banker, he shares practical, actionable steps for rethinking your next RFP process. Related Links [Guide] Your Digital Banking RFP Evaluation Guide [Webpage] The Work of Edward Tufte [LinkedIn] Phil Marion

In this episode of The Purposeful Banker, we're sharing a replay of a recent Q2 and Bank Director webinar on AI adoption in banking. Q2's Corey Gross talks with Brian Xie of Stanford Federal Credit Union and Michael Purifoy of VeraBank about moving AI from scattered experiments to enterprise strategy, winning over risk and compliance teams, leading change management, and measuring results that hold up with the board. Related Links [Podcast] Cut to Context [Webpage] AI for Everyone [Webinar] Smarter Support, Real Numbers: How FIs Are Getting Measurable Value From AI Agents [LinkedIn] Brian Xie [LinkedIn] Michael Purifoy [LinkedIn] Corey Gross

Every fraud conversation eventually turns into a pricing conversation, and most banks and credit unions walk in ready to defend a budget using only one number: last year's fraud losses. HD Jacobs, a digital banking fraud solutions sales lead at Q2, joins The Purposeful Banker to make the case that losses are only one line in the real cost of fraud, and he  walks through the operational, opportunity, and relationship costs that belong in the conversation, too. Related Links [Report] Stopping Account Takeover [Ebook] Fraud Intelligence: Build Trust, Not Friction [Blog] Don't Let Fraud Distract From Your Banking Mission [LinkedIn] HD Jacobs

Q2 Innovation Studio just marked its fifth anniversary, with more than 90% of Q2 Digital Banking Platform customers now using its SDK and partner ecosystem. Johnny Ola, SVP of Q2 Innovation Studio, shares the origin story, explains how Q2 vets and works with partners, highlights the use cases banks and credit unions are prioritizing today, and previews what's next as Q2 Code opens up new ways to build on the platform. Related Links [News Release] Q2 Innovation Studio Marks Five Years [Webpage] Q2 Innovation Studio [Blog] A Closer Look at Q2 Code [LinkedIn] Johnny Ola

Six months into 2026, pricing activity is up, but spreads are compressed, fixed-rate margins are under pressure, and deposit balances aren't growing the way banks planned. Q2's Jim Young and Anna-Fay Lohn compare the year-end State of Commercial Banking data against mid-year market reality and talk through what commercial bankers and pricing managers should be paying attention to in the second half of the year. Related Links [Blog] Commercial Loan and Deposit Pricing Market Update [Report] 2026 State of Commercial Banking [LinkedIn] Anna-Fay Lohn