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When Feedback Turns Defensive: How Leaders Can Turn Conflict Into Progress

2026-11-0442:30

Send us Fan Mail Have you ever tried to give an employee simple feedback, only to watch the conversation turn into an argument? Suddenly, nobody is listening, everyone is defending their position, and a conversation that should have taken 10 minutes becomes a 45-minute debate. Sound familiar? You're not alone! On this episode of The Business Fix, Chrissy and Josh tackle one of the most frustrating challenges in business management: what to do when feedback turns defensive. Whether you're a bu...

Cognitive Diversity at Work: How to Be Fair Without Treating Everyone the Same

2026-10-2850:57

Send us Fan Mail What does it really mean to be fair as a leader? Does fairness mean treating every employee exactly the same, or does it mean giving people what they need to succeed while holding everyone accountable to the same standards? In Episode 79 of The Business Fix, Chrissy, CEO, and Josh, the marketing and operations guy, tackle one of the most important challenges facing small business owners and managers: how to lead people who think, communicate, process information, and work dif...

Leadership Confidence: Stop Waiting for 100% Certainty

2026-10-2145:06

Send us Fan Mail How confident are you as a leader? More importantly, does your leadership confidence help your business move forward, or is your need for certainty keeping your team stuck? In Episode 78 of The Business Fix, Chrissy and Josh take on one of the most misunderstood parts of leadership: confidence in decision making. Because confidence does not mean having every answer, never showing doubt, or pretending you are always right. Real leadership confidence requires a balance of convi...

When Business Goes Sideways: How Leaders Handle Disruption

2026-10-1449:09

Send us Fan Mail What happens when the disruption you prepared for isn’t the disruption that actually shows up? Every business eventually gets hit with something unexpected. A major client leaves. A key employee quits. A vendor fails. Software goes down. Leadership changes. Or something lands on your desk that was nowhere on your business bingo card. In this episode of **The Business Fix**, Chrissy and Josh talk about how small business owners and managers can lead through disruption withou...

The Hidden Cost of Undefined Roles: Why “Everyone Wears Many Hats” Hurts Your Business

2026-10-0749:45

Send us Fan Mail “Everyone wears a lot of hats around here.” That might sound like teamwork. In a growing small business, it can also be the beginning of role chaos. In this episode of The Business Fix, Chrissy and Josh break down what happens when employees don’t clearly understand what they own, where their authority begins and ends, or what successful performance actually looks like. While flexibility is essential in a small business, flexibility without structure can quickly turn your bes...

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