Straight Talk – an ISSA Podcast

What does it take to become one of the youngest IICRC-approved instructors in history—and what does that milestone mean beyond the title?

Ask any AI tool to recommend a carpet cleaner, a house cleaning service or a commercial cleaning company, and it will hand back a short list in seconds. The newer development is that customers are starting to tell AI to contact those companies, explain the job, get a price and see when a crew can come out.

Are you getting enough value from the calls your carpet cleaning business already receives? In this episode of Straight Talk!, Jeff Cross welcomes John Clendenning to explore the Carpet Cleaning Benchmark Survey and the gaps it reports between typical companies and top operators. ap

Hiring used to begin with a handshake, or at least a phone call. Today, plenty of job seekers send in an application and get a rejection without ever speaking to a person at the company, assuming a response comes at all.

Ask a cleaning business owner about staffing and the complaints arrive fast. Good people are impossible to find. Young workers won't stick around. Turnover is the cost of doing business. Wells Ye has heard every version of those lines, and he doesn't buy any of them. Ye is the founder of EmployJoy.ai, an AI-powered hiring platform built for residential and commercial cleaning companies. He ran a house cleaning business in Evanston, Illinois, before launching the platform and is the author of ...