Retail Unwrapped - from The Robin Report

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Retail CEOs who are out of touch are the ones who don’t walk their stores. Or their competitors’ stores. Often the executives who make the most consequential decisions are more comfortable in their remote headquarters than interacting with their employees on-site. What’s happening here? Join Haley and Warren Shoulberg, TRR contributor and retail expert, as they deconstruct the disconnect between i...

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Sea Bags is built on a novel concept that is both clever and obvious. After sails have outlived their useful life on a sailboat, Sea Bags saves them from the landfill and transforms them into one-of-a-kind bags, accessories and home goods. Seems obvious for an artisanal brand based in Custom House Wharf in coastal Portland, Maine. It has scaled into a successful mission-driven business based on th...

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Retailers have spent decades trying to make returns disappear, yet the problem has grown to the tune of $850 billion. The return experience influences whether customers will ever buy from you again: 82 percent of shoppers say free returns matter, and 81 percent check the policy before they buy. Join Shelley and Birdie Smith, Head of Sales at Happy Returns, as they reveal how the smart play i...

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Restaurant growth has always meant more square footage, more leases, more licensees and fees, and more capital at risk. California Pizza Kitchen is betting the next chapter of its 41-year-old brand on meeting the consumer where they are and staying true to what built the brand in the first place. Join Shelley and Michael Beecham, President of California Pizza Kitchen, as they reveal why the founde...

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Jeni’s Splendid Ice Cream is a revered and sought after brand; its community culture is solidly empathetic and focused on the quality of life for the growers, makers, ingredient producers, employees, and customers. Join Haley and Zoe Switzer, Chief People Officer at Jeni’s, as they discuss how to build a culture that nurtures a workforce. As Zoe says, “Maybe more than 50 percent of our quality of ...