Private Club Radio Show

510 Episodes

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506:Let's Get Curious

2026-08-0312:20

Knowing a member’s drink order is easy. Knowing what they care about, what excites them, and what is happening in their life is what creates a private club experience people never want to leave. In this solo episode Denny Corby shares a simple member engagement challenge for private club leaders and country club teams: get curious. Learn one new, real thing about the members you serve, then use what you discover to create better conversations, more personal hospitality, and a stronger sense o...

505: One DM Became The Club’s Problem w/ Paul Dank

2026-07-2732:54

One nasty DM can feel like a private moment. Until it follows you back into real life. A viral TikTok sparked this conversation after a creator identified the person behind an abusive message, connected him to his employer and private country club, and contacted both. Suddenly, one person’s online behavior became part of a much larger conversation about reputation, responsibility, and club culture. Denny sits down with Paul Dank of Kennis MemberVetting to explore what someone’s digital footpr...

504: Right Advice. Wrong Club.

2026-07-2012:17

Conflicting leadership advice can make even great private club managers second-guess themselves. One person says the general manager should always be visible and on the floor. Another says the GM should build a strong team, empower people, and get out of the way. The truth is, both can be right. In this episode, Denny explores a better question for private club leaders. Not, “What is the right way to lead?” but, “What is the best way to lead here?” At this club. With these members. This board...

503: What Japan Can Teach Us About Hospitality w/ Matthew Gilbert & Joe Smith

2026-07-1301:44:19

Japan is not just a destination. It is a lesson in how much care can be placed into even the smallest details. After separate trips to Japan, Denny brings together Joe Smith, General Manager of Countryside Golf and Country Club in Naples, and Matthew Gilbert, Executive Chef at Medinah Country Club outside Chicago. They did not travel together, and they went for very different reasons, but they both came home with a similar appreciation for the culture, the people, the food, the craftsmanship,...

502: Layers Of Ambiance

2026-07-0609:13

A club can look perfect and still feel off. That’s the problem we tackle with one simple idea: the layers of ambiance. We’re not talking about a pretty lobby or an Instagram moment. We’re talking about how deep the experience really goes, from the driveway and parking lot to the bathrooms, locker rooms, signage, music, lighting, and the energy your team brings into every interaction. We unpack why “premium” is a promise that starts the second a member arrives. That promise creates expectatio...

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