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Take control of your digital workspace environment end-to-end AND make your end-users happy with their experience. Join Eugenia Schipelliti and Jeff Johnson as they interview industry leaders, customers, and tech gurus on how ControlUp is the simplest, most cost-effective way to observe, analyze and optimize your employees’ digital experience. They’ll help you understand the technology, trends in the industry, and best practices with digital workspaces so you can understand how to keep your end-users happy and helpdesk tickets down. Subscribe, listen in, and so in the know with The Upload! Follow us on Twitter; we would love to hear from you! ControlUp: https://twitter.com/ControlUp
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Most support tickets are the same few problems: a stopped print spooler, a disabled audio device, vanished desktop icons. Pulse Resolve puts AI on the desktop to handle them, while keeping IT in control. Three levels, one human in the loop L1, known fixes: Proven remediations run automatically from a pattern library. Approved fixes build into a playbook, so each solved problem speeds up the next.L2, guided remediation: A guided chat walks users through fixes step by step, like changing deskto...
In this episode of the podcast, Jeff Johnson sits down with Dennis van de Peppel to unpack a custom integration Dennis built between ControlUp and Pure Service, a Norwegian ITSM platform used by ControlUp partners Weddle IT and Software One in the Nordics. Sparked by a partner visit to Oslo (and a language barrier that took some creative troubleshooting to overcome), Dennis used ControlUp's custom integrations and workflow module — no scripting required — to connect Pure Service tickets with ...
In this episode, we invite Dennis van de Peppel to talk about a workflow integration with Freshworks. This is how Autonomous Endpoint Management (AEM) starts.
Picture this: an end user is having a device issue, and instead of hopping on a remote session, disrupting their workflow, and hoping they're free for a 20-minute call, you simply open a browser tab and see everything you need. Real-time CPU, memory, disk, and network data refreshing every three seconds. A live map of every network connection the device is making. Full access to the file system and registry, no remote control required. That's the reality Henri Koelewign, Product Manager for D...
In healthcare, every second at a workstation matters. But who's actually measuring the time between a badge tap and a clinician being ready to work? This session explores Tap to App — a feature built to solve one of healthcare IT's most frustrating invisible problems: the gap between when a clinician taps their badge at a workstation and when their full workflow is actually ready to go. Whether it's an ER nurse moving between stations or a physician ducking out to grab coffee and returning to...
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