HCM Minds at Work

How do you sustain rapid growth without letting outdated processes and administrative complexity hold your organization back? In this episode of HCM Minds at Work, host Melissa Glennon sits down with Andrew Gonzalez, financial analyst at Laguna Development Corporation, to discuss the organization's journey from a collection of disconnected workforce systems to a unified human capital management (HCM) and payroll strategy. As Laguna grew from just three employees to nearly 1,100, Andrew and his team recognized that manual processes, siloed data and inconsistent workflows could no longer support the organization's future ambitions. Andrew shares how consolidating payroll, time tracking and workforce management helped improve accuracy, reduce administrative burden and create a more seamless employee experience. He also discusses the role of workforce analytics, continuous optimization and emerging artificial intelligence (AI) capabilities in helping leaders make smarter decisions, strengthen retention efforts and support long-term growth. It's a compelling conversation about modernizing operations, empowering employees and building the foundation for sustainable success.

Drivers keep the economy moving, but keeping drivers engaged and committed requires far more than competitive pay. In this episode of HCM Minds at Work, host Christian Gomez welcomes Rachel and Jocinda from PS Logistics to explore how their team is tackling one of transportation's biggest challenges: attracting and retaining talent in a highly competitive labor market. They share how a focus on benefits, employee care and leadership development has helped create a culture where people feel connected to the organization and motivated to stay. Rachel and Jocinda also discuss the importance of change management, supporting employees through acquisitions and growth and preparing the workforce for the future through technology and innovation. It's a thoughtful conversation about building trust, developing leaders and creating an experience that keeps employees coming back, even in an industry known for high turnover.

Kate Daly, CHRO of Lakeshore Recycling (LRS), will discuss her organization rapid growth support strategy.  LRS, a waste and recycling company with more than 50 sites, adopted ADP Lyric HCM after rapid acquisition growth exposed the limits of its paper-based HR processes. ADP unified hiring, onboarding, workforce management and payroll in a single system and extended access through mobile tools for field managers. The company reported that new acquisitions could be integrated within 30 days, onboarding time fell from 10 days to six, frontline turnover dropped by almost 12% year over year, overtime decreased by 18%, and audit preparation time declined by 60%.   More LRS insights 

Educators play a critical role in shaping future generations, but attracting and retaining great teachers has never been more challenging. In this episode of HCM Minds at Work, host Christian Gomez welcomes Jennifer Foreman, chief human resources officer at Charter Schools USA. Together, they discuss the challenges of navigating a national teacher shortage, the importance of cultivating mission-driven cultures and why strong leadership is essential to the success of every school. Jennifer also shares how her team is using talent management, workforce analytics and HR technology to make work easier, develop leadership pipelines and create a better employee experience. It's a thoughtful look at how strategic HR practices can help schools strengthen communities while staying focused on student success.  Reducing Teacher Retention for Charter Schools: CSUSA + ADP Lyric HCM

In this episode of HCM Minds at Work, Melissa Glennon, senior director of client marketing at ADP, speaks with Terry Boyd, executive director for global payroll, time and absence at Bristol Myers Squibb. Terry shares her decade-long journey leading payroll across 42 countries, transforming it from a patchwork of systems into a unified global human capital management (HCM) and payroll solution with ADP. She highlights the impact of major acquisitions; the efficiencies gained through standardization and how artificial intelligence (AI) tools are reshaping payroll validation to save time and improve accuracy. Terry also reflects on the importance of compliance, the value of strong , and her advice for organizations seeking to expand their global payroll strategy.