The Uncharted Veterinary Podcast

Managing Up in a Hiring Freeze, Boosting Productivity Without Burning Out Host Maria Pirita and Dr. Andy Roark discuss a detailed mailbag from a corporate practice manager who is required to work on the floor 32 hours a week with only eight hours for management, is banned from hiring, and is told to raise a productivity score from 160 to 180. They unpack how to use clinic metrics and industry benchmarks to assess staffing and doctor production, how to approach leaders with curiosity and clarity, and how to avoid over-identifying with the job while setting boundaries. They emphasize understanding how the productivity metric is calculated, negotiating for specific commitments, involving the team, and using four main levers to improve results: raise prices, increase completeness of care, bring more clients in, and improve efficiency and cut time costs. They also promote upcoming Uncharted events, including the Uncharted Veterinary Conference on January 15, celebrating 10 years.Maria Pirita is a Certified Veterinary Practice Manager, Elite Fear Free Certified Veterinary Professional and former hospital administrator. In her work with Uncharted Veterinary Conference and beyond, Maria has presented to veterinarians and teams across the US and Canada on topics including veterinary marketing, feedback, team building, and positive work culture. With over 10 years of experience in veterinary medicine and over 20 years in leadership, she's passionate helping leaders develop their skills. Maria loves any activity that involves creativity or learning something new. This leads to an abundance of hobbies including crafting, traveling, cooking and aviation.

In this special, 420th episode of the Uncharted Veterinary Podcast, Maria Pirita, CVPM interviews Jo McGuire of the National Drug and Alcohol Screening Association about how veterinary practices should handle suspected marijuana impairment at work amid changing state laws. They discuss a mailbag case where a practice manager observed possible intoxication, sent an employee home, and questioned what is legally allowed and when observation is enough. McGuire emphasizes having a clear written drug and alcohol policy with advance notice, distinguishing random testing from reasonable suspicion testing, documenting observable signs and symptoms, and focusing conversations on safety rather than accusations. They cover liability considerations such as arranging safe transportation home, the value of employee education and ongoing handbook review, recovery-friendly workplace initiatives, and evolving marijuana testing options like lab-based oral fluid and breath tools while noting tests do not directly prove impairment. Let's get into this...

You love teaching your team and staying hands on with patients, but every veterinary career path in front of you seems to run straight through the practice manager's office, and you're not convinced that's where you belong. In this episode, Maria Pirita, CVPM sits down with Elizabeth Stark, CVT, FVTE, MBA, founder of Vet Raft Solutions, to answer a mailbag from a veterinary team lead facing exactly that crossroads. Together they unpack why "management or nothing" has become the default veterinary career path narrative in this profession, the real difference between formal and informal leadership, and what a lateral, education-focused practice manager career path alternative can actually look like.

Should your veterinary clinic have an angel fund? That is the exact mailbag question that Maria Pirita brings to this episode, and she pulled in Uncharted member, Beth Mehaffey, co-founder of Pennridge Animal Hospital and founder of Harley's Haven Dog Rescue, to help answer it. Beth has run a 501(c)(3) since 2010 and has grown it from an informal rescue into a full nonprofit with a community fund and a dedicated angel fund for clinic patients. Maria and Beth walk through why practices consider starting a fund in the first place, how to choose between an informal setup, a third-party program, or your own nonprofit, how to build a board and divide roles, and how to market a fund without alienating paying clients. Grab the free workbook in the links below if you are ready to start asking the right questions for your own practice.Before You Start WorkbookUnfiltered Vet Discussions PodcastDr. Beth Mehaffey, VMD, is a veterinarian, entrepreneur, and co-founder of Pennridge Animal Hospital, a privately owned multi-doctor practice in Perkasie, PA. She is also the founder and Medical Director of Harley’s Haven Dog Rescue, which has helped more than 2,000 dogs find homes since 2010. Beth is passionate about veterinary leadership, practice culture, mentorship, and compassionate care—both for pets and the people who care for them.

Maria Pirita welcomes Ron Sosa to discuss a mailbag question from an associate DVM asking how much financial transparency a clinic should share with staff and non-owner veterinarians so the team can set goals, track progress, and understand decisions about staffing and equipment. They explore why owners may get “cagey,” including fears of misinterpretation, seasonal profit swings, debt exposure, embezzlement concerns, and identity worries about making too much or too little. They emphasize that without transparency, teams create stories about where money goes, and they clarify concepts like markup versus profit and the impact of discounts. Ron shares a practical approach to partial transparency using monthly meetings that show five P&L buckets (labor, cost of goods sold, overhead/facilities, administrative, profit) and trends over time, plus using operational KPIs like new clients and average transaction to drive initiatives into action.Ron Sosa is the Executive Director of Uncharted Veterinary Conference, a published author, international speaker, and veterinary leader with more than 20 years of experience in operations, practice management, leadership development, and consulting. From client service representative to business partner to industry educator, Ron has built a career around helping veterinary professionals create healthier teams and more sustainable workplaces. As the founder of Syn APT Neuroinclusive Leadership, he is especially passionate about neuroinclusive leadership, workplace culture, burnout prevention, and helping people thrive at work.