Claim OwnershipCivility Matters: Conversations on Rudeness, Respect and Workplace Culture
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© 2026 Civility Matters: Conversations on Rudeness, Respect and Workplace Culture
Description
Civility Matters is a podcast about workplace civility, incivility, rudeness and the human side of leadership. Hosted by psychologist and speaker John O’Brien, the show features guests from business, healthcare, education, and public life who explore why rudeness happens, how it affects people and organizations, and what we can do to build more respectful workplaces and communities.
Each episode offers research-based insight and practical steps for leaders, HR professionals, and anyone working to reduce toxic behavior and strengthen trust. The show provides a regular reminder that how we treat each other at work isn’t a soft skill, but rather it is a strategic advantage.
10 Episodes
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Send us Fan Mail More than a third of Americans say they have lost a friend, family member, or partner over political differences. With the midterms days away and the holidays right behind them, how do we keep that from happening at our own tables? Host John O'Brien is joined by three experts who each bring a piece of the answer. Psychologist Tania Israel shares how to prepare for and carry on a conversation with someone who sees things differently. Psychologist Dana Ackley explains what happ...
Send us Fan Mail Psychological safety, workplace culture, and empathy in leadership take center stage on this episode of Civility Matters. Host Dr. John O'Brien sits down with Karen Hall — known worldwide as the "Queen of Empathy" — a psychological safety keynote speaker, bestselling author, and leadership strategist who helps organizations build trust, engagement, and emotional intelligence at every level. Together they unpack what psychological safety actually means, the warning signs it's ...
Send us Fan Mail In this episode of Civility Matters, John O'Brien sits down with Eleni Kelakos to explore the powerful link between civility and charismatic presence. Eleni shares how treating others with respect actually amplifies a leader's charismatic presence which, in turn, reinforces civil behavior. This can create a positive feedback loop within workplace culture. The conversation also turns to the flip side: how rudeness and incivility quietly erode charisma, diminishing trust ...
Send us Fan Mail Nearly 7 in 10 workers say they've experienced a toxic workplace. On this episode of Civility Matters, Dr. Mira Brancu — clinical psychologist and co-author of Millennials' Guide to Workplace Politics — joins us to unpack Toxic Tiredness, Culture Cracks, and Stress Spillover: how workplace incivility drives burnout, and what leaders can do to build healthier, more civil cultures. About Dr. Brancu: Dr. Mira Brancu is a former federal healthcare research executive, and ...
Send us Fan Mail In this episode of the Civility Matters podcast, psychologist Dr. Tania Israel, author of Beyond Your Bubble and Facing the Fracture, joins the conversation to explore the psychology behind political division and how cognitive bias keeps us locked in an "us versus them" mindset — in society and in the workplace. Dr. Israel breaks down how our brains are wired to create division, why cognitive biases are so difficult to overcome, and what we can do to bridge the gap across pol...
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