Manage with Confidence

Trust is the heart of today’s episode and it’s a topic Hayley is passionate about!In this episode, you’ll learn what research tells us are the important things to pay attention to when it comes to trust and creating a high-trust culture. As the research shows, high trust helps facilitate high performance and that’s something we can all get on board with. We also look at you as the leader, and the things you need to do if you want to be trusted by those around you. At the end of the episode, Hayley shares three practical things you can do to build and nurture trust in you, as the leader. Do let us know what you think of this episode and don’t forget to rate, review, and follow so that other managers can benefit too. You can also email any questions to the podcast at [email protected] Studies and resources referenced in this episode:​2018 study led by Ana Cristina Costa – the factors that help facilitate trust in teams​2020 study by German researchers – a taxonomy of factors that help build trust in teams​2015 study led by Joanna Paliszkiewicz – 10 characteristics of trust​Sketchnote summary of the 10 characteristics of trust – you can use this as a checklist​Norwegian study involving 1,100 people looking at trust​Study looking at silence in organisational life​The Science of Change, by Professor Richard Boyatzis​The Thin Book of Trust (3rd edition), by Charles FeltmanUseful links:​⁠⁠⁠⁠Hayley’s HALO Psychology website⁠⁠⁠⁠, featuring more than 200 free articles, ebooks and other resources.​⁠⁠⁠⁠Subscribe to Hayley’s monthly newsletter⁠⁠⁠⁠ with lots of practical tools, tips and downloads to help managers like you.​Join 42,000 other people and follow Hayley on⁠⁠⁠⁠⁠⁠⁠⁠⁠ LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠​Follow the podcast Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠ @managewithconfidence⁠⁠⁠⁠⁠⁠⁠⁠⁠ and follow Hayley⁠⁠⁠⁠⁠⁠⁠⁠⁠ @haypsych⁠⁠⁠⁠⁠⁠⁠⁠This season of Manage with Confidence is brought to you by HALO Psychology. It has been produced by ⁠⁠⁠⁠⁠⁠⁠⁠⁠Mauro Kenji Serra⁠⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠⁠ Kenji Productions⁠⁠⁠⁠⁠⁠⁠⁠⁠.

In this episode, we hear from one of the world’s leading experts in neurodiversity and disability inclusion in the workplace, Dr Nancy Doyle. She is the founder and Chief Science Officer of Genius Within CIC, a Visiting Professor at Birkbeck, University of London, and a Forbes contributor. With a PhD in Organizational Psychology, her research focuses on coaching as a workplace accommodation. Dr. Doyle co-created the BBC series Employable Me, advises public policy, and speaks internationally for institutions like the UN, Oxford University, and Google.This episode is jam packed with wisdom and insight from Nancy. She shares her own experiences as a neurodivergent person, from struggling with a system that didn’t help her when she was younger through to being a neurodivergent leader of one of the most successful consultancies in this space.Nancy has a lot of empathy and understanding for people managers and the underlying message and tone of this episode is one of hope and optimism. You’ll get some highly practical tools and tips to help you create a psychologically safe team culture where staff in all their diverse forms can flourish. Do let us know what you think of this episode and don’t forget to rate, review, and follow so that other managers can benefit too. You can also email any questions to the podcast at [email protected] More information about Genius Within (Nancy’s company):Genius Within website: https://geniuswithin.org/ Genius Within on LinkedIn: https://uk.linkedin.com/company/genius-within-cic Genius Within on Instagram: @geniuswithinukThe Genius Finder https://geniuswithin.org/our-services/geniusfinder/ Nancy’s book - Learning from Neurodivergent Leaders: How to start, survive and thrive in leadershipStudies and resources referenced in this episode:Mentioned by Hayley: 2026 study by Marie-Colombe Afota, Veronique Robert and Simon A Houle looking at manager relationship with staff and impact of hybrid and remote working.You might also find this study interesting: 2026 study about how neurodivergent workers use and make sense of assistive technology.Nancy mentioned this book: The Gendered Brain, by Gina Rippon Useful links:​⁠⁠⁠⁠Hayley’s HALO Psychology website⁠⁠⁠⁠, featuring more than 200 free articles, ebooks and other resources.​⁠⁠⁠⁠Subscribe to Hayley’s monthly newsletter⁠⁠⁠⁠ with lots of practical tools, tips and downloads to help managers like you.​Join 42,000 other people and follow Hayley on⁠⁠⁠⁠⁠⁠⁠⁠⁠ LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠​Follow the podcast Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠ @managewithconfidence⁠⁠⁠⁠⁠⁠⁠⁠⁠ and follow Hayley⁠⁠⁠⁠⁠⁠⁠⁠⁠ @haypsych⁠⁠⁠⁠⁠⁠⁠⁠This season of Manage with Confidence is brought to you by HALO Psychology. It has been produced by ⁠⁠⁠⁠⁠⁠⁠⁠⁠Mauro Kenji Serra⁠⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠⁠ Kenji Productions⁠⁠⁠⁠⁠⁠⁠⁠⁠.

It’s a short episode, today but don’t let that fool you! This episode is full to the brim with insights and ideas to help you develop a psychologically safe team culture.We look at the four key elements of culture - the things for you to pay attention to. I then share what research tells us the five benefits of a psychologically safe team culture are. In other words, why it’s worth putting the effort in. We end with a look at the four stages of psychological safety and the questions to ask your team for each of these stages.This episode is full of rich insight and ideas, so you’ll definitely want a notepad and pen, and maybe a cuppa to drink as you listen.Do let us know what you think of this episode and don’t forget to rate, review, and follow so that other managers can benefit too. You can also email any questions to the podcast at [email protected] Studies and resources referenced in this episode:​2017 study on psychological safety, by Alexander Newman, Ross Donohue and Nathan Eva​ The 4 stages of psychological safety (2nd edition) - by Timothy R Clark Useful links:​⁠⁠⁠Hayley’s HALO Psychology website⁠⁠⁠, featuring more than 200 free articles, ebooks and other resources.​⁠⁠⁠Subscribe to Hayley’s monthly newsletter⁠⁠⁠ with lots of practical tools, tips and downloads to help managers like you.​Join 42,000 other people and follow Hayley on⁠⁠⁠⁠⁠⁠⁠⁠ LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠​Follow the podcast Instagram⁠⁠⁠⁠⁠⁠⁠⁠ @managewithconfidence⁠⁠⁠⁠⁠⁠⁠⁠ and follow Hayley⁠⁠⁠⁠⁠⁠⁠⁠ @haypsych⁠⁠⁠⁠⁠⁠⁠This season of Manage with Confidence is brought to you by HALO Psychology. It has been produced by ⁠⁠⁠⁠⁠⁠⁠⁠Mauro Kenji Serra⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠ Kenji Productions⁠⁠⁠⁠⁠⁠⁠⁠.

In this episode, we hear from one of the world’s leading internal communication experts, Rachel Miller. The author of two books, her latest is Successful Change Communication which we dig into throughout the episode.We discuss the important role of people managers during change, including how they can adapt corporate change messages for their local context. You’ll learn about emotions during change and what to do when faced with a range of views, feelings, and emotions. There’s advice for you, too, if you’re feeling all the things about a certain change affecting your team. Uncertainty comes up, and Rachel gives her advice on what you can do when things are unknown and uncertain but you still need your team’s confidence and motivation.We cover a lot! This conversation goes broad and deep and is full of rich insight and ideas, so you’ll definitely want a notepad and pen, and maybe a cuppa.Do let us know what you think of this episode and don’t forget to rate, review, and follow so that other managers can benefit too. You can also email any questions to the podcast at [email protected] To connect with Rachel:Rachel’s latest book, Successful Change Communication is out now. If you order from the Kogan Page website, using Rachel’s discount code RACHELMILLER, you’ll get 25% off!Rachel’s website: www.allthingsic.com Rachel on LinkedIn: linkedin.com/in/rachelmiller01Rachel’s company on LinkedIn: linkedin.com/company/all-things-ic-limited/ Rachel on Instagram: @rachelallthingsicStudies and resources referenced in this episode:Study: Oreg, Bartunek, Lee & Do (2018)Study: Sverdlik & Oreg (2023)Study: Oreg, Sverdlik, Paine & Seo (2024)A checklist of communication and engagement approachesUseful links:⁠⁠Hayley’s HALO Psychology website⁠⁠, featuring more than 200 free articles, ebooks and other resources.⁠⁠Subscribe to Hayley’s monthly newsletter⁠⁠ with lots of practical tools, tips and downloads to help managers like you.​ Join 42,000 other people and follow Hayley on⁠⁠⁠⁠⁠⁠⁠ LinkedIn⁠⁠⁠⁠⁠⁠⁠​ Follow the podcast Instagram⁠⁠⁠⁠⁠⁠⁠ @managewithconfidence⁠⁠⁠⁠⁠⁠⁠ and follow Hayley⁠⁠⁠⁠⁠⁠⁠ @haypsych⁠⁠⁠⁠⁠⁠This season of Manage with Confidence is brought to you by HALO Psychology. It has been produced by ⁠⁠⁠⁠⁠⁠⁠Mauro Kenji Serra⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠ Kenji Productions⁠⁠⁠⁠⁠⁠⁠.

Hayley has been working with four different groups of managers in a public sector organisation. Through group coaching, the managers have been exploring how to lead and manage change well. But a common question that came up across the different groups was, “What do I do if I don’t agree with the change I’m being asked to manage?”The uncomfortable truth is this, sometimes as a manager, you’ll be asked to do things that you’re not completely bought into. In this episode, Hayley shares five practical things you can do in this scenario. By the end of this minisode, you’ll come away with some ideas and at the very least, some reassurance.Hayley uses her skills and expertise as a psychologist, coach, management trainer, and former people manager herself, to help managers like you.She has worked with thousands of managers over almost 30 years and the tips and ideas she shares will help you the way they’ve helped others. The aim of this podcast is to do exactly what it says… to help you manage with confidence.Do let us know what you think of this episode and don’t forget to rate, review, and follow so that other managers can benefit too. You can also email any questions to the podcast at [email protected] Useful links:⁠Hayley’s HALO Psychology website⁠, featuring more than 200 free articles, ebooks and other resources.⁠Subscribe to Hayley’s monthly newsletter⁠ with lots of practical tools, tips and downloads to help managers like you.​ Join 42,000 other people and follow Hayley on⁠⁠⁠⁠⁠⁠ LinkedIn⁠⁠⁠⁠⁠⁠​ Follow the podcast Instagram⁠⁠⁠⁠⁠⁠ @managewithconfidence⁠⁠⁠⁠⁠⁠ and follow Hayley⁠⁠⁠⁠⁠⁠ @haypsych⁠⁠⁠⁠⁠This season of Manage with Confidence is brought to you by HALO Psychology. It has been produced by ⁠⁠⁠⁠⁠⁠Mauro Kenji Serra⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠ Kenji Productions⁠⁠⁠⁠⁠⁠.