Elliott Confidential

Our consumer help form gets 30 to 50 requests a day. My advocacy team reads every one, and we start from the assumption that the person writing is rational and has a real problem. We shouldn't.

Today, we put an end to the long-debated question: Is it okay to take my pet on vacation? It's not like he'll eat a dog-killing virus or jump off a cliff or overdose on illicit drugs. Right?... Right! I don't like this silence.

If you want your next consumer case to fail, just use any of these phrases. We can all but guarantee it will go nowhere. Warning: This podcast contains material not suitable for a younger audience, including depictions of people throwing themselves int...

For the past few weeks, we brought you the consumer cases we successfully resolved. Today we look at the cases we completely failed. Welcome to the F files. These are the spectacular pile-ups and disasters that we could not fix. This episode contains e...

Two readers go on a road trip, but Avis has a surprise for them when they return their car.