The Business of Dog Grooming

12 Episodes

Reverse

3 shifts that changed my grooming business and life

2026-10-2841:12

That’s a wrap on Season 1! To close the season, I’m sharing three changes I’ve made in my own life and business that made a real difference. Take even one of them into the winter and I promise it’ll change things for you. First, though: if you’re waiting until the week between Boxing Day and New Year to plan 2027, don’t. Q4 is when you have this year’s accounts, customer numbers and results in front of you. Use them to see what worked, what didn’t, and what deserves more of your energy next y...

The doormat era is over: Customer service without people-pleasing

2026-10-2140:45

You love the dogs. You want their owners to like you. But somewhere along the way, being helpful has turned into accepting late payments, overlooking no-shows and apologising for your prices. So how do you stop being walked over without becoming the groomer who lectures every customer through the door? In this episode of The Business of Dog Grooming, Karen Fisher explores the difference between excellent customer service and people-pleasing, and how to build client relationships where warmth ...

Dog Grooming Insurance — Are you covered for what you think you are?

2026-10-1438:37

You buy your insurance, tick the box and get back to grooming. Each year, the renewal comes through and you let it roll over. But if something happened tomorrow, would you know what you’re covered for? In this episode, I’m joined by Kirsty Thorner from Brooks Braithwaite to tackle the insurance questions dog groomers often leave unanswered until they need to make a claim. With questions submitted by members of The Dog Grooming Business Academy, we explore the jargon, the assumptions and the e...

They know their dog needs grooming. Why should they choose you?

2026-10-0733:19

Are you spending so much time explaining the importance of dog grooming that you’re forgetting to show owners why they should choose you? In this episode of The Business of Dog Grooming Podcast, a drive home from the International Grooming Conference gets me thinking about value, choice and what makes someone willing to pay more for a different experience. Using the M6 toll road as an example, I explore why the same destination doesn’t always mean the same journey and how that applies to your...

The “middle-for-diddle” trap: Why average isn’t enough anymore

2026-09-3026:32

The dog grooming industry is changing. Dog ownership may still be rising, but in some areas, the number of dog groomers is increasing even faster. Experienced groomers are finding empty appointments harder to fill, newer groomers are struggling to gain traction, and many business owners feel frozen when it comes to raising their prices. In this episode, Karen explores the economics behind this shift and explains why simply keeping your head down, posting occasionally on Facebook and adding £5...

#box-pro-ellipsis-179400595731188{-webkit-line-clamp:2;}The Business of Dog Grooming