Impact Unbound

In this episode of Impact Unbound, host John Dougherty talks with Kelly Kinghorn, CEO of Homeward, about leading through crisis and the power of collaboration in the fight against homelessness in Greater Richmond.They reconnect on the work they did together at the height of the COVID-19 pandemic, when acting early and working together saved lives, and explore how Homeward has spent nearly 30 years uniting more than 40 agencies to do what none could do alone. Kelly shares candid lessons on adapting through change, listening to the people you serve, and knowing when a leader is the solution and when they're the bottleneck.Learn more about John's work at https://humanserviceinnovations.com/

Employees operate under immense pressure — and meaningful actions of appreciation and creating a culture of belonging can be so important to decreasing burnout and turnover. Learn what it takes to build a culture of appreciation, support and belonging.

Listening to the team members positioned most closely to the frontline is critical to gaining insight and remaining agile. Learn how to flip the hierarchy to gain understanding and develop shared ownership in building solutions.

As the pace of change of social issues continue to increase, adopting innovative approaches to problem-solving and sustainability is essential. Learn about the tenets to translate ideas into actionable steps for impact.

A board is responsible to the community's needs and interests. Learn how to remain responsive to the community and effectively steward the action required to meet their needs.