Minds That Moved Millions with Rahul Iyer

Will AI replace quality professionals, or change what their work looks like? In the final part of their conversation, Rahul Iyer and Dr. Joseph A. DeFeo examine where artificial intelligence can help organizations and where it can cause harm.Joe discusses shrinking departments, digital quality, failed transformations, customer experience, and the human judgment that technology cannot replace. He draws on his experience leading the Juran Institute and his current work as Chief Quality and Advocacy Officer at ComplianceQuest. This is Part 3 of the three-part conversation.Watch this episode on YouTube: https://youtu.be/9A0RoqHiBI0Part 1: https://youtu.be/AM1E_-Zsx90Part 2: https://youtu.be/8GEMk3XLBsQRahul Iyer: rahulgiyer.comAIGPE: https://www.aigproexcellence.comRahul on LinkedIn: Connect with Rahul IyerJoe on LinkedIn: https://www.linkedin.com/in/joeadefeo/Collaboration opportunities: [email protected] notes: explore JuranFanJoe’s LinkedIn post introducing Ask the JuranFan GPTTry Ask the JuranFan Anything About QualityJuran’s Quality Handbook, Seventh EditionValidate AI answers against reliable sources and your own expertise. An AI assistant is not Dr. Juran himself.Watch, listen and explore all three parts on AIGPE

Were Juran and Deming really rivals? Dr. Joseph A. DeFeo knew the people behind the public stories. In Part 2, he shares what Dr. Juran was like away from the stage and explains how Juran and Deming differed, where their thinking overlapped, and why the rivalry narrative can mislead.Rahul and Joe also discuss the wider quality movement and how improvement ideas moved from theory into organizational practice. This is Part 2 of a three-part Minds That Moved Millions conversation.Watch this episode on YouTube: https://youtu.be/8GEMk3XLBsQPart 1: https://youtu.be/AM1E_-Zsx90Part 3: https://youtu.be/9A0RoqHiBI0Rahul Iyer: rahulgiyer.comAIGPE: https://www.aigproexcellence.comRahul on LinkedIn: Connect with Rahul IyerJoe on LinkedIn: https://www.linkedin.com/in/joeadefeo/Collaboration opportunities: [email protected] notes: further readingJuran’s Quality Handbook, Seventh EditionManagerial Breakthrough by Joseph M. JuranJuran Institute’s account of Dr. Juran’s life and workThese are reference and book-information links, not free book downloads.Watch, listen and explore all three parts on AIGPE

Why did Japanese manufacturers surge ahead in quality, and how did America respond? Rahul Iyer speaks with Dr. Joseph A. DeFeo, former Chairman and CEO of the Juran Institute, about the people and turning points behind that shift.Joe recounts the early job opportunity he lost because he did not know the names Juran and Deming. He then traces how those ideas reached organizations, what set the quality thinkers apart, and how his own path eventually led to the Juran Institute. This is Part 1 of a three-part conversation.Watch this episode on YouTube: https://youtu.be/AM1E_-Zsx90Part 2: https://youtu.be/8GEMk3XLBsQPart 3: https://youtu.be/9A0RoqHiBI0Rahul Iyer: rahulgiyer.comAIGPE: https://www.aigproexcellence.comRahul on LinkedIn: Connect with Rahul IyerJoe on LinkedIn: https://www.linkedin.com/in/joeadefeo/Collaboration opportunities: [email protected] notes: books and backgroundJuran’s Quality Handbook, Seventh EditionJuran Institute’s published textbooks, including Six Sigma, Breakthrough & BeyondDr. Juran’s history and the origins of Managerial BreakthroughWatch, listen and explore all three parts on AIGPE