Call Center Boss

16 Episodes

Reverse

Sales-3 pieces of info..

2017-11-3001:291

Sales- Is your deal dying?

2017-11-2802:041

Selling based on fear

2017-11-1001:15

Acknowledge the issues

2017-10-2401:33

Acknowledge the issues with your prospect

People purchase experiences

2017-07-1101:52

Read the picture so that your client can envision the result of the outcome. The features are a means to the end result, which is the only thing your client cares about.

You should be improving weekly

2017-07-1001:551

If you are not seeing this improvement, it is time to look internally. Are you truly working as hard as possible? Are you working as hard as you did last month?

Qualify BEFORE you pitch

2017-07-1001:53

Make sure that your qualifying your prospect before you begin your sales presentation.

Do you get stuck in call?

2017-07-0801:06

A couple of phrase to get you unstuck

How to regain control

2017-07-0600:522

Transitional phrase to regain control of your call

Don't let your calls drift

2017-07-0601:131

Stay on point!

Phrase questions properly

2017-07-0401:48

For his questions properly so that your prospect is compelled to answer.

How to show empathy on a call

2017-07-0301:50

How to show empathy on a call call and why it is important

How to ask for sensitive info

2017-07-0301:34

I offer a real world tip that is simple and really works. Give it a try!

Objection: "Call me back."

2017-07-0200:511

I show you how to deal with one of the most common pushbacks then we all deal with on a daily basis.

Winners win and losers lose. Which one are you?

2017-07-0201:01

Quick rant regarding those that make excuses

I already have a supplier

2017-07-0201:251

"I already have a supplier for that"

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