"How to create 'simple' and 'simplified' experiences?" with Ricardo Saltz Gulko
Description
People often conflate 'simple' with 'plain', and 'plain' has, well, a plain connotation. Nothing special about it. But, simple, as Da Vinci reminds us: "Simplicity is the ultimate sophistication."
When it comes to organisations, complexities are discouraged and simplicity is favoured and the reason for that is: simplicity is hospitable to adaptability and the efficacy of an organisation.
Think of it this way: complexities within an organisation are inadvisable for they contribute to poor customer experience. Still not satisfied?
Thankfully, I have one of the top professionals in this field to walk, you and I, through it all.
In this podcast, I talk with Ricardo Saltz Gulko about how to deliver simple and simplified experiences to your customers and employees! Ricardo is the Managing Director and Co-founder of Eglobalis, a boutique consulting agency dedicated to enabling global tech companies to become more agile and adaptable to change. An MBA from Kellogg School of Management and a CCXP, Ricardo **is also a Thought Leader Member and Contributor at the CX University.
Ricardo and I take a deep dive into:
- what is organisational complexity?
- how to break the organisational complexity barrier to drive growth?
- how Ricardo helps companies to design and lead a culture of 'simplicity'?
- how this organisational 'simplicity' improves customer experience?
... and much more.
Tune in if you think your place of work is too 'complex' and want to help facilitate change towards a 'simple' organisation.
Connect with Ricardo Saltz Gulko on
Linkedin: https://www.linkedin.com/in/ricardogulko/
Twitter: https://twitter.com/RicardoSGulko
Register here to get updates in your inbox: https://om1.cc/cxcon
Looking for an NPS solution? Check out https://omoto.io
United States
