"Patient No Longer: How YOU Can Lead the Consumer Revolution in Healthcare" Second Edition by Stephen K. Klasko MD (Author), Ryan Donohue
Description
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"Patient No Longer: How YOU Can Lead the Consumer Revolution in Healthcare" (2nd Edition) by Ryan Donohue and Dr. Stephen K. Klasko, MBA, is a powerful call to action for transforming the U.S. healthcare system into a truly consumer-driven model. The authors argue that traditional "patient-centered" care is no longer enough—especially after the COVID-19 pandemic revealed deep-seated systemic inefficiencies and inequities.
This edition redefines what it means to understand patients as consumers, emphasizing the importance of clarity, immediacy, and depth in delivering care. The book introduces the "six degrees of separation" that currently fragment the provider-consumer relationship and outlines strategies to bridge these gaps.
With real-world case studies from pioneering institutions like Mass General Brigham and Cleveland Clinic, the book highlights successful efforts in improving healthcare access, personalization, and coordination. It also explores how emerging technologies like AI and large language models (LLMs) are reshaping the healthcare consumer experience. Whether you're a healthcare professional, policy advocate, or a curious patient, this episode offers insights into how healthcare must evolve to meet rising consumer expectations.
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United States
