[職場奇葩談]Podcast 203-如何處理客戶抱怨
Update: 2024-11-17
Description
現在的商家使用APP訂餐已經是非常普及,很多是廠商包套賣給實體店家的訂餐系統,一天內有多少餐點是透過系統下單,哪些是現場直接收單,這些都能客製化,也做好套裝軟體,每月可以自動產生報表,但是,碰到一個系統異常的狀況,實體店家是不是有能力處理?
GUGU姐遇到APP訂餐系統BUG,想找客服詢問系統出錯誤扣費用的問題,費了好大力氣才找到解決問題之鑰。
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