![[Greatest Hits] How to Automate Your Startup with Jennifer Chiang, Head of Customer Success at Seso and Author of The Startup’s Guide to Customer Success](https://s3.castbox.fm/24/39/d0/e7ba7c623d26e21937f12d98b64a545e12_scaled_v1_400.jpg "[Greatest Hits] How to Automate Your Startup with Jennifer Chiang, Head of Customer Success at Seso and Author of The Startup’s Guide to Customer Success")
[Greatest Hits] How to Automate Your Startup with Jennifer Chiang, Head of Customer Success at Seso and Author of The Startup’s Guide to Customer Success
Update: 2023-02-09
Description
In this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Jennifer Chiang, Head of Customer Success at Seso and Author of The Startup’s Guide to Customer Success. They discuss how startups can adopt automation to engage with customers positively and gain a competitive advantage.
Episode resources:
Episode resources:
- Jennifer Chiang on LinkedIn
- Seso Website
- The Startup’s Guide to Customer Success Book
- No Rules Rules Book
- Salesforce Website
If you enjoyed this episode then please either:
- Subscribe, rate, and review on Apple Podcasts
- Follow on Spotify
- The Support Automation Show RSS Feed
The Support Automation Show is hand crafted by our friends over at: fame.so
Previous guests include: Jason Yun of Relay, Julie Tuggle-Nguyen of Midwest BankCentre, Jennifer Chiang of Seso, Stacy Justino of Wistia, Jeffrey Breunsbach of Higher Logic, Jared Sklar of HOVER, Kristina Podnar of NativeTrust Consulting, Independent Consultant Rachel Jennings-Keane, Craig Soelberg of Chargebee
Check out our three most downloaded episodes:
- How Can Support Automation Help Build Trust Between Internal and External Customers with Jason Yun, Co-founder at Relay
- How to Engage with Communities and Your Team with Julie Tuggle-Nguyen, Executive Vice President Human Resources at Midwest BankCentre
- How to Automate Your Startup with Jennifer Chiang, Head of Customer Success at Seso and Author of The Startup’s Guide to Customer Success
Comments
In Channel
![[Greatest Hits] How to Achieve Top-Class Customer Service with Lee Cockerell, Chief Learning Officer at Cockerell Academy and Founder of Lee Cockerell Creating Leadership Magic](https://s3.castbox.fm/4f/c5/86/49f40f10828cf81fbed6f541fcd8f83374_scaled_v1_400.jpg "[Greatest Hits] How to Achieve Top-Class Customer Service with Lee Cockerell, Chief Learning Officer at Cockerell Academy and Founder of Lee Cockerell Creating Leadership Magic")
![[Greatest Hits] Driving Business Software Automation Effectively with Brent Sanders, Co-Founder of Verne and CEO of Formulated Automation](https://content.bcastcdn.com/uploads/wx15j57q/7c18e7e0-f3ef-11ed-9306-59f7bcfb50ee/7c18e940-f3ef-11ed-832d-bb9cdf2ed5ff.jpg "[Greatest Hits] Driving Business Software Automation Effectively with Brent Sanders, Co-Founder of Verne and CEO of Formulated Automation")
![[Greatest Hits] How Back-End Operations Automation Powers Front-End Consumer Experience with Shashank Shekhar, Founder and CEO of InstaMortgage](https://s3.castbox.fm/d4/26/dd/2eac0168a661cd5d80daa704a497805258_scaled_v1_400.jpg "[Greatest Hits] How Back-End Operations Automation Powers Front-End Consumer Experience with Shashank Shekhar, Founder and CEO of InstaMortgage")
![[Greatest Hits] How Does Automation Help the Healthcare Industry Save More Time, Money, and Lives with Jason Viglione, Former Director of Customer Support Experience at H1](https://s3.castbox.fm/0d/0d/11/cc92d412f293f8cc4478b9a22a8cfd6b05_scaled_v1_400.jpg "[Greatest Hits] How Does Automation Help the Healthcare Industry Save More Time, Money, and Lives with Jason Viglione, Former Director of Customer Support Experience at H1")
![[Greatest Hits] Why the End of the ReFi Boom Determines Mortgage Businesses to Shift Focus to Digital Transformation with Scott Roller, Co-Founder of Vendor Surf and Founder of 3W Partners](https://s3.castbox.fm/1e/69/b3/f81d03dca202df8a334df43e3e4e0f0e6c_scaled_v1_400.jpg "[Greatest Hits] Why the End of the ReFi Boom Determines Mortgage Businesses to Shift Focus to Digital Transformation with Scott Roller, Co-Founder of Vendor Surf and Founder of 3W Partners")
![[Greatest Hits] Leading AI and Support Automation Initiatives in the Mortgage Space with John Heck, Sr. Advisor Lending Solutions at Capacity](https://s3.castbox.fm/0d/81/56/f80042b7281f2817ce5aa16e0b43afc768_scaled_v1_400.jpg "[Greatest Hits] Leading AI and Support Automation Initiatives in the Mortgage Space with John Heck, Sr. Advisor Lending Solutions at Capacity")
![[Greatest Hits] Customer Success vs Customer Support with Dan Steinman, Chief Evangelist at Gainsight](https://s3.castbox.fm/3a/4f/d7/b33ba01c8a6fcdbbff87d78203caaaa7a1_scaled_v1_400.jpg "[Greatest Hits] Customer Success vs Customer Support with Dan Steinman, Chief Evangelist at Gainsight")
![[Greatest Hits] How Can Technology Help Deliver Customer Onboarding in a Low-Touch/Digital Approach with Donna Weber, The Customer Onboarding Expert at Donna Weber Springboard Solutions and Principal of KickStart Alliance](https://s3.castbox.fm/22/18/c9/184f4ac55f056aea46270a4a19bbd42b61_scaled_v1_400.jpg "[Greatest Hits] How Can Technology Help Deliver Customer Onboarding in a Low-Touch/Digital Approach with Donna Weber, The Customer Onboarding Expert at Donna Weber Springboard Solutions and Principal of KickStart Alliance")
![[Greatest Hits] How Support Automation Accelerates the Onboarding of New Hires in the Mortgage Industry with Robin Clayton, Director, Digital Lending and Marketing at Paramount Residential Mortgage Group](https://s3.castbox.fm/7a/9b/6f/df43f72bd39e66e2de35da0462ea18455e_scaled_v1_400.jpg "[Greatest Hits] How Support Automation Accelerates the Onboarding of New Hires in the Mortgage Industry with Robin Clayton, Director, Digital Lending and Marketing at Paramount Residential Mortgage Group")
![[Greatest Hits] Mortgage Automation and Its Role in Increasing Operational Efficiencies with Tim Nguyen, Co-Founder and CEO of BeSmartee](https://s3.castbox.fm/e8/ab/9e/783b8949384a2c3e6a784295bb357bd504_scaled_v1_400.jpg "[Greatest Hits] Mortgage Automation and Its Role in Increasing Operational Efficiencies with Tim Nguyen, Co-Founder and CEO of BeSmartee")
![[Greatest Hits] How Can Support Automation Help Build Trust Between Internal and External Customers with Jason Yun, Co-Founder at Relay](https://s3.castbox.fm/30/c6/d6/b1b48d4187ed6d7f4d3694795a359f2a9b_scaled_v1_400.jpg "[Greatest Hits] How Can Support Automation Help Build Trust Between Internal and External Customers with Jason Yun, Co-Founder at Relay")
Download from Google Play
Download from App Store
United States00:00
00:00
x
