https://www.youtube.com/watch?v=1wHe-oW0bK0&t=521s

Key Talking Points

Becki McGinnis, Autovantage Service Center, Auburn, CA

• Learning to trust my employees to do what I paid them to do.


• Learning that my job is to take care of my employees, my employee's job is to take care of the customers and the customer's job is to take care of the business.


• For many years I had focused on taking care of the customers but what I was doing was getting in the way of my employees doing their job because I was micromanaging everything because I didn't want the customer to have a bad experience however my employees were the ones having a bad experience.


• I sometimes wonder how many employees that I have fired might have continued working for me if I had been a better leader. 


• Preparing for next year by continuing to grow and sharing the vision with my employees.   

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