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🌑 LEADERSHIP: Customer Concern Flowchart

🌑 LEADERSHIP: Customer Concern Flowchart

Update: 2017-06-03

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Description

Beginning of Transcript:
In this episode we talk about customer concerns. Concerns could involve questions, problems, and complaints.

Sources:
Organizational Behavior, 10th Edition, Kreitner & Kinicki
Image source: http://www.waxingandwayning.com/2017/06/customer-concern-flowchart.html

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🌑 LEADERSHIP: Customer Concern Flowchart

🌑 LEADERSHIP: Customer Concern Flowchart

Wayne