🎙️ Episode 345 | Upskilling Frontline Leaders in the Age of AI: A Talk Around Engagement in the Workplace
Description
As AI and automation transform nearly every corner of the workplace, one question is becoming more urgent: Are we equipping our frontline leaders to keep up — or setting them up to fail? Our guest on this episode Of MillenniumLive has been thinking deeply about this challenge — and building the tools to solve it. We’re joined by Dan Johnston, CEO and co-founder of WorkStep, a company leading the charge in helping frontline teams thrive in such a rapidly changing world. Dan believes the key to reducing turnover, improving retention, and driving frontline productivity isn’t just better tech — it’s reimagining the role of the frontline manager itself. In this episode, we dig into with Dan on how AI can enable smarter leadership and some case studies proving how some successful companies are doing differently to empower their teams.
Key Topics Discussed:
✔️ Why "manager relationship" is one of the top drivers of frontline attrition
✔️ How AI is reshaping coaching, communication, and retention in real-time
✔️ What happens — financially and culturally — when we fail to support our people leaders
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