🚀 The Key to Customer Experience Success | Jason McLaurin on Business Transformation
Description
🎙️ Business Transformation Podcast: Mastering Customer Experience with Jason McLaurin 🎙️
In this powerful and insightful episode, host Heath Gascoigne sits down with customer experience legend Jason McLaurin, who brings over 30 years of CX expertise, including 25 years as VP of Customer Experience at Cisco. 🌍 Together, they uncover what makes for exceptional customer experience and how to make it a true competitive advantage. 💡
🔥 What You’ll Learn in This Episode:
✅ Why customer experience is the foundation of business success
✅ The cause-and-effect relationship between leading and lagging indicators
✅ 3 often-overlooked CX pillars that most businesses miss: Culture, Tools, and Customer Focus 🎯
✅ How execution, not just strategy, can set you apart from competitors 🏁
✅ The secret to balancing speed without sacrificing quality (avoiding technical debt) ⚡
✅ Jason’s 6-step formula for creating internal CX excellence
💡 Jason’s 3 Key Takeaways from His CX Journey:
With 30+ years of experience under his belt, Jason reflects on what he would do differently if he could go back and shares lessons that leaders in business transformation can’t afford to miss. 🚀
This episode is packed with actionable strategies for CX professionals, C-suite leaders, business architects, and anyone in business transformation. Whether you’re planning a transformation or in the middle of one, Jason’s insights will help you turn customer experience into a competitive weapon. 🔥
🎧 Listen, Subscribe & Share:
🌐 Website: https://hoba.tech/
🎙 Spotify: https://spoti.fi/3aCMjAA
🍏 Apple Podcasts: https://apple.co/3aLaPzB
Don’t miss this engaging conversation with one of the most seasoned and respected names in customer experience. 💬 Let us know your biggest CX takeaway in the comments!
#CustomerExperience #BusinessTransformation #CXLeadership #ExecutionMatters #DigitalTransformation #Leadership #HOBA #CustomerSuccess
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