(S3E82) Are you Calm, Cool, & Collected? | David Rubalcava | Awaken The Leader Inside Podcast
Description
(S3E82) Are you Calm, Cool, & Collected?
Video also available on YouTube: https://youtu.be/xTFrkNfbE5A
Can you stay calm cool and collected in the heat of the battle? So many of us take it personal when a customer is upset or venting towards us. But how can we overcome this challenge? You must learn to stay calm, cool, and collected. Have you ever thought about how a 911 operator maintains their composure during a crisis? David explores this behavior.
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