Customer service isn’t just about being polite—it’s about making life easy for your customers and giving them a reason to come back. In this episode, I talk about what good customer service actually looks like, why it’s just as important as the quality of your work, and how small changes in the way you communicate can set you apart from the competition. I also share real stories about dealing with difficult customers, handling complaints, and the power of repeat business and word of mouth.

Got a question or want to get involved? Visit www.shinexgroup.com.au or email me at brett@shinexgroup.com.au.