1: Renato Mota | How to manage failure - without failing customers
IOOF CEO Renato Mota knows: when you’re responsible for the life savings of your customers, you can’t just turn around and say it’s okay to fail. Yet in today’s business environment, maintaining the status quo can prove catastrophic. So how can you balance staying safe and trying new things? How do you build a culture that’s prepared to challenge and change? Having stepped into the CEO role at a time of profound uncertainty, Renato is making an impact by combining a “nose in, hands off” approach while articulating clear vision, purpose and goals.
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