117 Curious About...Retention & CX in the DTC Space w/Eli Weiss | Retention & CX Thought Leader |VP Retention Advocacy-Yotpo
Description
This week I’m Curious About… Retention & CX in the DTC CX Space. In this new episode (#117) of the @my curious colleague podcast I chat with @Eli Weiss- a Retention & CX Thought Leader - about the dynamic world of consumer care and retention in the direct-to-consumer arena..!
🔗Podcast link here: https://lnkd.in/gYr8uKPf
Key Highlights:
Eli shares the secret sauce to retention: understanding your customers' needs and creating genuine connections, rather than just pushing for sales.
Discover how blending AI with human touch can elevate customer experiences, ensuring that every interaction is both efficient and empathetic! (Psst… how empathetic do we want AI to be vs. us humans..?)
Learn an example of how successful brands craft a cohesive communication strategy, seamlessly integrating email and SMS to truly engage their customers.
To learn more about Eli and subscribe – Check out his LinkedIn Page https://www.linkedin.com/in/eliweisss/ and sign up for Eli’s Newsletter at https://www.eliweisss.com/subscribe.com. To learn more about @yotpo where Eli is VP of Consumer Retention Advocacy, go to yotpo.com
#podcast #customerexperience #retentionstrategies #directtoconsumer #cpgcx
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