Tim and Brian begin the transformational stage of The R Factor, 'Make a Difference.' 

00:00 - Intro
04:15 - Your "R" is an "E" for Others
07:40 - Creating Great Experiences
09:00 - People Can Be Selfish
11:18 - Listening is a Mental Discipline
18:01 - Managing Self-Talk
19:18 - Delivering an Experience to Others
23:40 - If You Permit it, You Promote it.
26:40 - Mediocrity is Often Allowed, Rarely Chosen.
29:24 - Others-Oriented
31:16 - 3 Ways to Make a Difference
35:40 - "Caring" is How You Make Someone Else Feel
43:25 - The Human Heart
46:30 - Talk to People, Not About People
51:48 - Building Relationships Based on Mutually Shared Complaints
52:32 - Don't Be Fragile
55:03 - Make a Difference By Never Giving Up
57:40 - Having a Voice
1:03:27 - You're Better Than That
1:05:50 - Be Grateful
1:08:18 - Attitude of Gratitude