DiscoverThe Tech Talks Daily Podcast1215: Reimagining The Customer Experience With Voice Tech
1215: Reimagining The Customer Experience With Voice Tech

1215: Reimagining The Customer Experience With Voice Tech

Update: 2020-05-22
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I explore the world of voice technology and dare to look beyond asking a digital assistant a question and explore how it can transform how we interact with it the world. Tobias Dengel, CEO of WillowTree— one of Inc. Magazine's "fastest-growing private companies of 2018" and one of Deloitte's Technology Fast 500 for 2019, joins me on Tech Talks Daily.

WillowTree creates digital products for big-name consumer brands like HBO, National Geographic, Johnson & Johnson, and Pepsico. Tobias regularly talks about the implications voice technology has for many industries (retail, finance, medical, etc.) He also recently wrote an op-ed that addresses how voice will transform financial services for MarketWatch.

Tobias is deeply involved in re-inventing the digital space. He helped create geo-location for AOL Local. Just as AOL is extinct, Tobias believes strongly that Siri and Alexa will face extinction soon enough. They will, in his informed view, be replaced by "Voice 2.0" — a multi-modal experience of humans speaking and getting text/graphic results.

The voices will be diverse and non-binary. A good deal of WillowTree's Voice 2.0 focus is financial transactions. Tobias sees a coming transformation in mobile transactions, but he also has much insight to offer on a variety of related topics from how voice will transform various industries from healthcare to consumer goods.

WillowTree is a full-service mobile agency focused on creating world-class digital products for partners. WillowTree Inc. has released over 400 consumer and enterprise applications for businesses, including General Electric, PepsiCo, Johnson & Johnson, Time Warner, Turner Broadcasting, Wyndham Hotel Group, 21st Century Fox, Zappos, and many others.

 

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1215: Reimagining The Customer Experience With Voice Tech

1215: Reimagining The Customer Experience With Voice Tech