DiscoverAdvice from a Call Center Geek!13 Questions that Need Answers in Your Contact Center
13 Questions that Need Answers in Your Contact Center

13 Questions that Need Answers in Your Contact Center

Update: 2021-09-09
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In this episode of Advice from a Call Center Geek! we dig deep into 13 questions that all contact center leadership teams should be able to answer and have a plan for.

We dig deep into these questions to start anyone in management or working on the first lines of a contact center thinking on how they can improve as individuals and as a call center management team.

Some of these questions we discuss include:
Do your supervisors all manage differently?
What is tolerated or not tolerated on the call center floor?
How does management treat peers?
Do your supervisors all manage differently?

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This episode is brought to you by Balto.

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13 Questions that Need Answers in Your Contact Center

13 Questions that Need Answers in Your Contact Center

Thomas Laird