#20 Digital Transformation in UK & NZ Local Authorities with Kieron McGhie, Strategic Transformation Workstream Lead at Barking and Dagenham Council
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.
We were thrilled to invite Kieron McGhie, Strategic Transformation Workstream Lead at Barking and Dagenham Council onto The Botcast. After starting out as a labourer working on bridges all over Lancashire and becoming a qualified street mason, Kieron worked in councils for most of his life, either as a permanent employee or as a contractor. Not only has he worked for councils across the UK but also overseas in the likes of New Zealand where you lived with your family for 13 years.
Kieron has helped generate vast savings by integrating 2 major councils with digital solutions resulting in them offering services online as well as being an influencer and significant contributor as part of 2 major digital platform roll outs with 2 large local authorities. As an experienced contractor who understands in depth the challenges that all local authorities face from a digital transformation perspective, we were excited to understand Kieron's birds eye view perspective on councils across the world in order to really understand challenges across the board.
As well as talking about his wealth of experience, we also talk about which emerging technologies are set to change local authorities over the next decade. Lastly, Kieron gives some great advice on first steps for councils struggling to kick start their digital transformation process. If you need a helping hand on your Digital Transformation journey, you can contact Kieron here 👉firstname.lastname@example.org.
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