DiscoverAdvice from a Call Center Geek!2022 Contact Center Operations Strategic Planning Guide
2022 Contact Center Operations Strategic Planning Guide

2022 Contact Center Operations Strategic Planning Guide

Update: 2022-01-12
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Happy 2022!

It's time to look at your center and develop a strategic plan for the new year.  In this episode of ACG, we take a look at four-five aspects of your center and talk through what we look at every year to improve.  These include:

Technology
     New
     Existing

Agent/Culture
     Engementment
     Goal Setting
     Hiring
     Education

Reporting

     Realtime/Dashboard
     Skilling
     KPIs

Management

     Education
     Engagement

Policies/Procedures
     New
     Existing

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Schedule time with me to talk about anything call center related:
https://calendly.com/call_center_advice/15min
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
Text Me: Text "New Book" to 814-247-0633
 


Every Friday from 1 pm-2 pm EST

Any question you need to have answered on contact center operations, technology, culture...

Join the Linkedin live event and you can anomalously post your question to me to be answered.

I will be on for the hour no matter the audience. I'll talk one on one or hopefully with a large group.  

ARE YOU IN THE MARKET FOR NEW CONTACT CENTER SOFTWARE?
If so, don't go it alone, let me be your no-cost advocate.  From intake, scheduling demos, negotiating price, to implementation, I want to assist all my listeners who may need some guidance.   I am totally agnostic as to the best provider for you.  If you need some contact center assistance, please reach out to me on Linkedin:

https://www.linkedin.com/in/tlairdexpivia/


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2022 Contact Center Operations Strategic Planning Guide

2022 Contact Center Operations Strategic Planning Guide

Thomas Laird