#21 Talking Transformation with Michael Sage, Head of Digital Transformation, Chelmsford City Council
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.
We were thrilled to welcome Michael Sage, Head of Digital Transformation, Chelmsford City Council onto the show, Michael has over the last 16 years experience running digital transformation projects in the public and 3rd sector. We talk about how maintaining his consultancy role throughout his permanent public sector roles has benefited the local authorities he's worked with as well as the top challenges he's faced working within local authorities with the rise of digital.
We wanted to find out what the process of becoming digitally independent looks like for Chelmsford and whether there are any synergies between the challenges faced by both South Norfolk and Chelmsford Councils.
Lastly, we talk about which technology has reaped the most rewards over the years, which new technologies he's most excited about as well as what advice/best practices he'd suggest to councils who are early on in their Digital Transformation process.
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