#23 Paul Hicks — Aligning KPIs, Sales Coaching, and leveraging AI in Business
Description
Paul helps Sales and Service leaders implement SwitchGear Operating Systems.
These systems have had a significant impact.
- Sales Acceleration System: $100M revenue growth
- LEAD System: $34M added to bottom-line
- Trusted Advisor System: Increased customer loyalty
- 750+ leaders graduated from programs
- 14,000+ frontline employees impacted
DOTS PODCAST ON ALL OTHER PLATFORMS
Spotify, Apple, & more:
https://podcasters.spotify.com/pod/show/paulsyng
READ PLATONIC BLOG
https://paulsyng.com/blog/
NEED HELP WITH A COMPLEX CHALLENGE?
https://paulsyng.com
SPEAKER LINKS
Host, Paul Syng:
https://x.com/paulsyng
https://www.linkedin.com/in/paulsyng/
Guest, Paul Hicks:
https://www.linkedin.com/in/wphicks/
CHAPTERS
00:00:00 Who is Paul Hicks?
00:06:03 Role of feedback and having a mentor
00:13:12 Distinction between mentors and coaches
00:15:42 Memborable coaching moments
00:26:02 Common mistakes sales leaders make
00:54:13 Asking questions as your superpower
01:05:11 Doubling valuation by articulating the problem
01:21:15 Helping front-line workers navigate through the pandemic
01:45:04 Early stages of AI being implemented in sales
02:02:30 How do you navigate and prepare for AI at work?
02:11:22 How to build rapport on a sales call?
02:15:35 What sales leaders need to do right away
02:23:53 What did the CSO say to the CMO?
02:29:22 3001 questions all about me
02:30:20 Final words and closing remarks
United States
