#233: Improving the Front Desk Experience for Guests & Staff at Noble House | with Steven Marais
Description
Join Steve Carran and David Millili as they sit down with Steven Marais, Vice President of Rooms at Noble House Resorts, to discuss how AI-driven technology is revolutionizing the guest experience and easing staff challenges at high-end resorts like the Argonaut in San Francisco.
In this episode, we cover:
- The front desk challenges at luxury resorts, including high phone call volume and guest service expectations.
- Why traditional AI solutions failed to meet authentic guest interaction standards.
- How Steven discovered EHVA through The Modern Hotelier podcast and why it stood out from other automation tools.
- Integration of EHVA with existing hotel systems like Actabl and Core Park, and the importance of technology partnerships.
- Implementation process and staff adoption of EHVA, making it easier to maintain Forbes-level service standards
Watch the FULL EPISODE on YouTube: https://youtu.be/m4ncSX5P6v0
Links:
Steven on LinkedIn: https://www.linkedin.com/in/smaraisnoblehouse/
Noble House Hotels & Resorts: https://www.noblehousehotels.com/
For full show notes head to: https://themodernhotelier.com/episode/233
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Join the conversation on today's episode on The Modern Hotelier LinkedIn page
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.
United States
