3. Flight Club – Steve Moore

Update: 2021-07-19

Description

Our third episode of It's The Small Things looks at a brand that's taken darts out of dingy pubs and turned the sport into an immersive experience that's accessible to everyone.

Developing a unique concept allowed Flight Club to build a business that turns over £30m in the UK, alongside its revenue from new US locations, employs over 550 staff and has set a standard for customer experience.

The episode has advice on:

Running hundreds of pre-launch feedback sessions that helped build an army of advocates
The functions and management team needed to scale
The benefit of slow recruitment and onboarding as well as developing expertise in house

Comments

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3. Flight Club – Steve Moore

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00:00

3. Flight Club – Steve Moore

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3. Flight Club – Steve Moore

Be the Business

3. Flight Club – Steve Moore