DiscoverHonest Ecommerce351 | Weaving Trust Into Every Customer Experience | with Beau Wangtrakuldee
351 | Weaving Trust Into Every Customer Experience | with Beau Wangtrakuldee

351 | Weaving Trust Into Every Customer Experience | with Beau Wangtrakuldee

Update: 2025-10-13
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Description

Beau Wangtrakuldee is the founder and CEO of AmorSui, a science-backed medical supply brand bringing innovation, safety, and sustainability to the $58B PPE industry. A former scientist turned entrepreneur, Beau is reimagining protective apparel with clean chemistry, circular materials, and design that finally puts the user first.

After a lab accident exposed the flaws in traditional PPE, Beau built AmorSui to bridge the gap between safety, comfort, and sustainability: offering PFAS-free, recyclable, and biobased alternatives trusted by global brands like Thermo Fisher Scientific and Benco Dental.

Whether you’re building a mission-driven ecommerce brand or rethinking your product’s lifecycle, Beau shares a masterclass in turning real-world problems into scalable innovation, proving that circular design and commercial growth can coexist.

In This Conversation We Discuss:

  • [00:30 ] Intro
  • [01:01 ] Building comfort and safety into every product
  • [01:46 ] Creating a business from personal experience
  • [04:37 ] Designing products people actually reuse
  • [06:10 ] Validating ideas through real user stories
  • [08:12 ] Raising capital before manufacturing begins
  • [08:47 ] Allocating funds beyond first production run
  • [09:45 ] Navigating minimum order quantity realities
  • [10:32 ] Launching pre-sales with finished prototypes
  • [11:04 ] Stay updated with new episodes
  • [11:14 ] Balancing safety standards with speed to market
  • [12:37 ] Episode Sponsors: Electric Eye & Heatmap
  • [15:18 ] Marketing through word-of-mouth momentum
  • [17:01 ] Refining targeting through early experiments
  • [19:00 ] Discovering growth through customer feedback
  • [21:34 ] Testing demand before building logistics
  • [23:17 ] Learning quickly by shipping imperfect products
  • [24:09 ] Focusing every decision on the end user

Resources:

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351 | Weaving Trust Into Every Customer Experience | with Beau Wangtrakuldee

351 | Weaving Trust Into Every Customer Experience | with Beau Wangtrakuldee

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