DiscoverConnecting Dots with Usama#48 Sarah Collins | Head of Customer Success | Fellow.app | Ottawa, CA
#48 Sarah Collins | Head of Customer Success | Fellow.app | Ottawa, CA

#48 Sarah Collins | Head of Customer Success | Fellow.app | Ottawa, CA

Update: 2023-03-20
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Welcome to Connecting Dots!




Where you start out doesn't predict that's where you'll end up. All you need is the curiosity to explore, the vigor to network, and the ability to tell a great story to make a meaningful change. Having all these skills, our today’s guest - Sarah Collins, started her journey as an English and History major and has now successfully transitioned to be the Head of Customer Success at Fellow.app - meeting management software. 


In this episode, we asked Sarah to tell us about her role in customer success, which is a relatively new role that has emerged with the movement toward subscription-based software models. She also reflects on the way her college years and previous work roles helped her acquire skills and land her current job in tech. Besides, we explored the company itself and how it’s to be working in a startup culture. 


So, if you’re worried about pursuing a career unrelated to your college major, curious about working at a startup, or want to effectively manage your meetings, we hope that our lively and insightful conversation with Sarah would help answer your questions. 




Sarah's Socials:


LinkedIn: https://www.linkedin.com/in/sarah-collins-wong/




YouTube: https://youtu.be/yW0QlnYiHD0


Support Us: https://www.buymeacoffee.com/musama





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#48 Sarah Collins | Head of Customer Success | Fellow.app | Ottawa, CA

#48 Sarah Collins | Head of Customer Success | Fellow.app | Ottawa, CA

Muhammad Usama