5 Different Billion Dollar Brands Use The Same Theory: E-ROI
Update: 2025-12-01
Description
Most restaurant owners completely underestimate the power of the host experience. Your host can be the #1 driver of guest retention, reviews, and sales but only if you stop running a basic, mid, average host stand like everyone else. The Emotional ROI Theory not only works for Hosts, but everyone else in your restaurant.
In this podcast, I break down how to elevate:
✔ Guest retention
✔ Sales per guest
✔ Host performance + confidence
✔ Your entire hospitality culture
I’ll show you the tactical, plug-and-play upgrades that the best operators in the world use, like greeting guests, systemizing emotional ROI, elevating interactions, and transforming your staff into a true hospitality assets.
This is what the top 10% of restaurants do.
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