67 I From Local Voice to Call Center: Healthcare's Cultural Crossroads w/ Patty Hayward (Talkdesk)
Update: 2025-03-17
Description
We explore the potential of centralized contact centers in healthcare with Patty Hayward, the general manager of healthcare and life sciences at Talkdesk. Drawing from her extensive experience and personal stories, such as her mother's medical journey, Patty illustrates the critical need for better communication and coordination within healthcare systems. We delve into how centralization, aided by AI and modern technology, could improve patient care by offering timely, personalized interactions and addressing unmet needs in diverse communities. We also tackle how a centralized approach can respect cultural nuances and enhance health education, breaking down barriers to access and understanding.
Overview:
- Streamlining Contact Center Efficiency
- Automated CRM Conversation Enhancement
- Culturally Aligned Contact Centers
- Streamlining Healthcare Access Challenges
- Reaching Unreached Populations Effectively
- Proactive Outreach with Real-Time Translation
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