676: The Most Uncomfortable Conversations You're Avoiding (That Are Costing You Thousands) -- Part Three
Description
In part 3 of this series about uncomfortable conversations, we’re addressing what every successful boutique fitness studio owner eventually encounters: tough convos with clients.
Coach Matt Hanton and I unpack these member interactions in Episode 676: The Most Uncomfortable Conversations You're Avoiding (That Are Costing You Thousands).
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Speak truth: acknowledge that, in fact, the client is NOT always right
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Expect criticism: respond to every review factually, respectfully and thoughtfully
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Play by the rules: enforce Code of Conduct violations immediately and consistently
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Equip and empower: train and expect your team to act; back them up
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Cover your bases: record meetings, bring a witness, create a paper trail
How you handle these conversations impacts your profitability, your team/client culture and your studio’s reputation in the community. Episode 676 is your go-to guide.
Catch you there,
Lise
PS: Join 2,000+ studio owners who’ve decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party!
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