DiscoverAdvice from a Call Center Geek!7 Effective Call Center Training Tips You Can Implement Easily
7 Effective Call Center Training Tips You Can Implement Easily

7 Effective Call Center Training Tips You Can Implement Easily

Update: 2022-03-01
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Educating associates is a core competency of any solid contact center operation.  In episode 141 of Advice from a Call Center Geek, we look at 7 Effective Call Center Training Tips You Can Implement Easily.

Topics in this episode include:
Focusing On the Major Call Center Skills
Equipping Your Agents with Sufficient Product Knowledge
Creating KPIs for Every Training Session
Making Training Sessions Practical and Easy to Implement
Fostering Continuous Improvement
Provide Constructive Feedback
Map Out a Clear Growth Pathway for Your Agents

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ARE YOU IN THE MARKET FOR NEW CONTACT CENTER SOFTWARE?
If so, don't go it alone, let me be your no-cost advocate.  From intake, scheduling demos, negotiating price, to implementation, I want to assist all my listeners who may need some guidance.   I am totally agnostic as to the best provider for you.  If you need some contact center assistance, please reach out to me on Linkedin:

https://www.linkedin.com/in/tlairdexpivia/


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7 Effective Call Center Training Tips You Can Implement Easily

7 Effective Call Center Training Tips You Can Implement Easily

Thomas Laird