DiscoverAdvice from a Call Center Geek!8 Tips to Instantly Improve Your Customer Experience
8 Tips to Instantly Improve Your Customer Experience

8 Tips to Instantly Improve Your Customer Experience

Update: 2021-08-05
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What Is Customer Service Experience?
"Customer service experience is the opinion your customer forms about the quality of the service you provide."

Blocking and tackling.  Fundamentals.  This is what makes us excel at things that are important to us.  In this episode of "Advice from a Call Center Geek!" we take a look at 8 topics that can instantly and easily improve your organization's CX.

1. The Tone is the Message
2. Branding
3. Motivate
4. Technology and your associates
5. Customer Immersion
6. Fun!
7. Customer Journey Inspection
8. Appropriate Staffing ( I know, I know...easier said than done sometimes :)


 Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Schedule time with me to talk about anything call center related:
https://calendly.com/call_center_advice/15min
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel

This episode is brought to you by Balto.

  • Balto's Real-Time Guidance helps your agents say the right things on every single call
  • Get 26% more sales and cut ramp time by 75%.
  • In just a little over a month.
  • Head over to balto.ai/tom to get a free pair of Bose headphones for a demo


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8 Tips to Instantly Improve Your Customer Experience

8 Tips to Instantly Improve Your Customer Experience

Thomas Laird