90: Replacing KPI's with Health, Service and Gratitude? Dr. Jaffer is doing just that.
Description
What if you ran a successful multi-practice group without production targets, office bonuses, or metric-heavy meetings?
Dr. Jan Jaffer has done exactly that, and the results speak for themselves.
In this episode, Jason sits down with Dr. Jaffer to explore how he built a thriving dental group rooted in partnership, purpose, and people-first leadership. They unpack how prioritizing team health, exceptional care, and community impact—not KPIs—can actually drive more sustainable growth.
From new patient experiences that build trust from day one to creative ways his team gives back without burning out, Dr. Jaffer offers a blueprint for leading with gratitude instead of grind. He also shares how his group uses AI and clinical mentorship to keep standards high without falling into the production trap.
Whether you're managing one office or multiple, this episode is a refreshing reminder that culture and care are not soft. They're strategic.
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