#94 Finnlay Morcombe: How We Cut Documentation Time by 50× with AI (Fluency Co-Founder)
Description
In the world of financial services, where every process must be airtight and every action traceable, documentation isn’t just admin—it’s risk management, compliance, and operational continuity. Yet teams still spend 4 to 6 hours manually writing SOPs and process guides—until now.Our guests today are Finn and Oliver, co-founders of Fluency, a company that’s reimagining how operations teams work. Best mates who learned to code while juggling university and part-time jobs, Fluency was born from Finn’s time in investment banking and an internship at HESTA, where he saw firsthand the inefficiencies of legacy documentation. What started as a side project quickly grew into a category-defining product.Fluency is 50x faster documentation. Their AI captures every step of a process with a simple 5-minute screen recording, transforming it into clear, compliant documentation in seconds. Already trusted by major players like AON, KordaMentha, and Bennelong Funds Management, Fluency is becoming critical infrastructure for financial services teams with high regulatory overhead and limited time.But they haven’t stopped there. After speaking to customers, they realised the deeper issue: operations teams were flying blind. So they built real-time process observation—a module that gives operations teams live visibility into workflows, bottlenecks, and compliance risks, similar to what sales and engineering teams get through CRMs.With $1.5 million in pre-seed backing and a bold mission to bring AI to enterprise operations, Finn and Oliver are just getting started.
United States
