A Conversation with Brandon Knight VP Advanced Solutions- Contact Center at Telarus
We have the honor of having in the "Michael Jordan" of Contact Center Solutions, an encyclopedia of call center platforms, the players in the space, and the technology that is out there, Brandon Knight VP Advanced Solutions- Contact Center at Telarus.
This is a can't miss episode for anyone looking to possibly change their call center technology or platform, or are interested in the main players in the space and how they operate differently.
We discuss the established players (Nice CXone, 5/9, TalkDesk...), well known premise-based brands and their journey to the cloud (Mitel, Avaya...), and up and comers ( Edify, Ujet, Amazon Connect...).
We talk about the difference between platforms that operate on micro-services compared to a cluster model.
How AI will really impact the contact center.
What new technologies are coming to a contact center near you that you need to understand?
Lastly, we discuss tips and ideas to make your call center investment worth every penny.
A ton of value here for all Call Center Geeks!
If you are interested or need help discussing any call center software needs please feel free to email Tom Laird at:
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This episode is brought to you by Balto.
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