DiscoverAdvice from a Call Center Geek!A Day in the Life of a Contact Center Supervisor- Tips for Call Center Middle Management
A Day in the Life of a Contact Center Supervisor- Tips for Call Center Middle Management

A Day in the Life of a Contact Center Supervisor- Tips for Call Center Middle Management

Update: 2021-07-19
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Description

In this episode, "A Day in the life of a Contact Center Supervisor", we talk about what a full day looks like for our middle management.

From greeting reps, planning goals, monitoring/coaching, to the end of the day synopsis, we talk about what we have found to be the best way for our supervisors to handle their day to add the most value to our associates and to our organization.

1. Check Closeouts
2. Greet Reps
3. KPI Team
4. Individual meetings
5. Staying Relevant
6. Monitoring/Coaching
7. Dealing with issues that may arise
 8. Checklist
9. Daily Synopsis
10. Weekly Agent Analysis

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Schedule time with me to talk about anything call center related:
https://calendly.com/call_center_advice/15min
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel 

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A Day in the Life of a Contact Center Supervisor- Tips for Call Center Middle Management

A Day in the Life of a Contact Center Supervisor- Tips for Call Center Middle Management